You may be looking for Support Coordination if...
Participants & Families
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You have received a new NDIS plan and are unsure where to start
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You need help understanding your funding and supports
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You are looking for suitable providers
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Your current supports are not working well together
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You are preparing for a plan review
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There has been a change in your circumstances
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You feel overwhelmed managing services, appointments, and communication
Support Networks
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A participant needs help coordinating multiple services
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There are concerns around care, safety, or unmet support needs
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Providers need better communication and collaboration
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A family needs guidance around NDIS processes and next steps
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Additional reports, evidence, or planning may be required
Who we support
Participants
Helping participants understand their plan, make choices, and access supports that align with their goals.
Families & Carers
Supporting families to feel more confident navigating services, providers, and NDIS processes.
Complex Support Need
Assisting where multiple providers, changing needs, or higher levels of coordination are required.
Support Teams
Working with providers and support networks to improve communication, planning, and consistency.
How we do things
Supporting individuals across all stages of life.
At Free Flight, we view Support Coordination as a capacity-building support. Building capacity where possible, and provide hands-on coordination where needed.
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For some participants and families, this means learning how to better understand their plan, communicate with providers, track supports, prepare for reviews, and make informed choices with more confidence.
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For others, it means having someone step in to manage the moving pieces - coordinating providers, organising supports, communicating with services, and helping reduce the pressure on the participant or family.
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Our approach is practical, personal, and focused on real life. We support people in a way that meets them where they are, while always working towards greater confidence, choice, control, and independence wherever possible.
What can we help you with?
Helping participants and families understand funding, goals, budgets, and support categories.
Plan Understanding
Supporting evidence gathering, reports, goals, and preparation for plan reassessments.
Plan Review Preparation
Assisting with finding and connecting with suitable providers and services.
Provider Connection
Assisting when circumstances change or when urgent support planning is required.
Crisis & Change Support
Helping organise supports so services work together more smoothly.
Service Coordination
Supporting clear communication between families, therapists, support workers, schools, and other services.
Communication With Providers
Supporting participants and families to build confidence managing their plan and supports over time.
Capacity Building
Keeping supports connected to the participant’s goals, daily routine, and long-term outcomes.
Goal-Focused Planning
Complex Support Coordination
Some participants require a higher level of coordination due to complex care needs, multiple providers, changing circumstances, or increased risk.
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Our team works collaboratively with families, providers, therapists, nurses, and support networks to help coordinate services and improve communication across the care team.
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We can assist with:
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Coordinating multiple providers
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Supporting complex care arrangements
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Improving communication between services
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Responding to changes in support needs
Why choose Free Flight?
We support participants and families to better understand their plan, options, and supports over time.
Capacity-Building Approach
We make NDIS processes, service options, and next steps easier to understand.
Clear Communication
When managing everything alone is not realistic, we help coordinate providers, services, communication, and next steps.
Hands-On Support When Needed
Our focus is on supports that work in everyday life, not just on paper.
Practical Support
We work alongside families, carers, therapists, nurses, support workers, and external providers.
Collaborative Team
We keep the participant’s goals, needs, preferences, and independence at the centre of planning.
Participant-Centred Planning
Getting Started
1. Make a Referral
Complete our referral form or contact our team to discuss your support needs.
2. Initial Discussion
We learn more about your NDIS plan, goals, current supports, and concerns.
3. Support Planning
Together we develop meaningful goals, identify priorities and help plan the next steps.
4. Ongoing Coordination
We work with you and your support network to coordinate services, build confidence, and keep supports moving forward.