Privacy Policy
Last Updated: May 2026
Free Flight Health Services (“FFHS”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a respectful, secure, and responsible manner.
This Privacy Policy outlines how we collect, use, store, and disclose personal information through our website and services.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect personal information that is reasonably necessary to provide our services, respond to enquiries, manage referrals, and operate our business.
This may include:
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Name
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Phone number
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Email address
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Address or suburb
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Information relating to supports or services required
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Referral information
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Information voluntarily submitted through contact or referral forms
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Where relevant to service delivery, additional health or support-related information may be collected through formal onboarding processes and service agreements.
How We Collect Information
Information may be collected when you:
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Contact us through our website
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Submit a referral or enquiry form
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Call or email our team
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Engage with our services
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Interact with us through social media or other communication channels
How We Use Information
We may use personal information to:
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Respond to enquiries and referrals
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Provide allied health, nursing, and disability services
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Communicate with participants, families, carers, and providers
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Coordinate supports and appointments
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Improve our services and website experience
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Meet legal, regulatory, and professional obligations
Disclosure of Information
Personal information may be shared where reasonably required for service delivery or where authorised by the individual or their representative.
This may include:
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Participants and their families
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Healthcare professionals
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Support coordinators
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Plan managers
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Schools or community organisations
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Government agencies where required by law
FFHS does not sell personal information to third parties.
Website & Cookies
Our website may collect limited non-identifiable information through cookies and analytics tools to improve website performance and user experience.
This may include:
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Browser type
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Device information
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Pages visited
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Website interaction data
Users may choose to disable cookies through their browser settings.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we aim to maintain secure systems and practices, no online platform or electronic transmission can be guaranteed as completely secure.
Access & Correction
You may request access to personal information held by FFHS or request corrections where information is inaccurate or outdated.
Requests can be made by contacting our team directly.
Third-Party Websites
Our website may contain links to third-party websites or services. FFHS is not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to services, legislation, or business practices.
Updated versions will be published on this page.