Privacy Policy

Last Updated: May 2026

Free Flight Health Services (“FFHS”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a respectful, secure, and responsible manner.

This Privacy Policy outlines how we collect, use, store, and disclose personal information through our website and services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information that is reasonably necessary to provide our services, respond to enquiries, manage referrals, and operate our business.

This may include:

Name
Phone number
Email address
Address or suburb
Information relating to supports or services required
Referral information
Information voluntarily submitted through contact or referral forms
Where relevant to service delivery, additional health or support-related information may be collected through formal onboarding processes and service agreements.

How We Collect Information

Information may be collected when you:

Contact us through our website
Submit a referral or enquiry form
Call or email our team
Engage with our services
Interact with us through social media or other communication channels

How We Use Information

We may use personal information to:

Respond to enquiries and referrals
Provide allied health, nursing, and disability services
Communicate with participants, families, carers, and providers
Coordinate supports and appointments
Improve our services and website experience
Meet legal, regulatory, and professional obligations

Disclosure of Information

Personal information may be shared where reasonably required for service delivery or where authorised by the individual or their representative.

This may include:

Participants and their families
Healthcare professionals
Support coordinators
Plan managers
Schools or community organisations
Government agencies where required by law

FFHS does not sell personal information to third parties.

Website & Cookies

Our website may collect limited non-identifiable information through cookies and analytics tools to improve website performance and user experience.

This may include:

Browser type
Device information
Pages visited
Website interaction data

Users may choose to disable cookies through their browser settings.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we aim to maintain secure systems and practices, no online platform or electronic transmission can be guaranteed as completely secure.

Access & Correction

You may request access to personal information held by FFHS or request corrections where information is inaccurate or outdated.

Requests can be made by contacting our team directly.

Third-Party Websites

Our website may contain links to third-party websites or services. FFHS is not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to services, legislation, or business practices.

Updated versions will be published on this page.