Refund Policy

Last Updated: May 2026

Free Flight Health Services (“FFHS”, “we”, “our”, or “us”) aims to provide transparent and fair billing practices in line with the NDIS Pricing Arrangements, Australian Consumer Law, and relevant service agreements.

Refunds

As FFHS provides scheduled allied health, nursing, disability, and professional support services, refunds are generally not provided for:

services already delivered
completed appointments
supports already claimed or invoiced
change of mind after services have been provided

Refunds may be considered where:

an incorrect charge or billing error has occurred
duplicate payments have been made
services were unable to be delivered due to circumstances directly caused by FFHS

Approved refunds will be processed using the original payment method where possible.

NDIS-Funded Supports

For NDIS-funded participants, services are delivered and billed in accordance with:

current NDIS Pricing Arrangements and Limits
participant service agreements
applicable NDIA guidelines and requirements

Where supports have been validly delivered or claimed in line with NDIS requirements, refunds will generally not apply.

Australian Consumer Law

Nothing within this policy excludes or limits any rights or remedies available under Australian Consumer Law.

Participants may be entitled to certain remedies where services are not delivered with due care and skill or do not meet applicable consumer guarantees.

Questions

If you have any questions regarding billing or refunds, please contact our team: